DatingMashup

FAQ

Is there an app available to download?

You can download our free application on Google Play HERE.

How do I complete my Mutual Intensity(tm) in my profile?

Here's how.

How do I upload my accent? 

Here's how.

What do I do if I forgot my password?

Click on the "Forgot Password" link on the bottom of the Member Login box near the top left side of your screen.  Please note that reset email might be sent to spam folder.  Make sure that you put support@datingmashup.com in your address book which will help prevent our emails going into your spam folder.

What do I do if I forgot my username?

You can use the email address for which you registered for DatingMashup.com as your username.  Once you are logged in you will be able to view your username on your profile page.

Is there live chat? Get more information on live chat translations below. 

Live chat is available.

How do I use Instant Translation(tm) to chat with someone who speaks a different language?

After logging in, click on "Chat Now" on the bottom right corner of the page.  At the top of the chat window click the "T" with the line underneath it.  Select the language to which you would like your incoming chat messages translated.  All incoming chat messages will then be translated to the selected language.  Note that the original chat message will also be shown in the language that was used.  (eGlobal Mashup, LLC does not guarantee the accuracy of the translation due to misspellings and other errors that can occur.)

How do I change the language of the web page that I am viewing?

After logging in, click on "Chat Now" on the bottom right corner of the web page.  At the top of the chat window, click the globe and then select the language to which you would like the web page translated.  (eGlobal Mashup, LLC does not guarantee the accuracy of the translation.)

How do I block a member with whom I do not want to interact?

You can block him/her by logging in and clicking on his/her profile.  Then select "Block Member" on the right.  If you would like to report any problems with anyone interacting with you, you can send your concern to compliance@datingmashup.com

Where do I find the Terms of Use, Privacy Policy and the Safety Tips?

They can be found at the bottom of each page.


What do I do if I have other questions?

Contact Us


(All members are subject to our Terms of Use which includes, but is not limited to, our Privacy Policy.)


 


IT IS NOT THE POLICY OF EGLOBAL MASHUP, LLC TO DO BACKGROUND CHECKS OR SCREENING OF ANY KIND OF OUR USERS OR TO VERIFY INFORMATION RELATING TO ANYTHING POSTED BY OUR USERS. HOWEVER WE DO RESERVE THE RIGHT TO DO SO FOR THE SAFETY OF OUR USERS AND FOR OTHER REASONS PER OUR TERMS OF USE. WE ENCOURAGE YOU TO TAKE PRECAUTIONS WHEN USING THIS SITE OR ANY SOCIAL NETWORK SITE. THERE IS NO SUBSTITUTE FOR ACTING WITH CAUTION WHEN COMMUNICATING WITH ANY STRANGER WHO WANTS TO MEET YOU. PLEASE READ OUR SAFETY TIPS, TERMS OF USE AND PRIVACY POLICY BEFORE USING OUR SITE. WE MAKE NO GUARANTEE THAT YOU WILL FIND A MATCH USING THIS SITE.